About Business Services

A business service defines reusable business logic that can be executed within the Object Manager. Business services are the building blocks of all C/OM functions.

Generally, a business service:

• Can be a built-in service that is defined in Web Tools or a run-time service that is defined in the Siebel client application by administrators

• Can be based on the CSSService Class (standard business service) or on specialized classes (specialized business service)

  Note: Specialized business services are used only by internal Siebel Engineering personnel. Do not use specialized business services unless their behavior is specifically documented.

• Can be configured by properties or scripts (written in Siebel VB or Siebel eScript)

• Can be used for generic code libraries that are called from other scripts

• Can be referred to by commands associated with a menu item or toolbar button