Siebel Email Response Infrastructure

Siebel Email Response uses Communications Server components to enable contact center agents to read and respond to inbound email messages.

It is important to understand the infrastructure that supports Siebel Email Response communications in order to prevent or address performance issues in this area.

Siebel Email Response performance is addressed in this topic and in:

• Performance Factors for Siebel Email Response

• Topology Considerations for Siebel Email Response

• Guidelines for Siebel Email Response Tuning