Appealing Cases

A citizen is not satisfied with the benefits that she receives, so she notifies an agent that she wants to appeal her case. Although the original case is still in effect, the agent creates an appeal case for the citizen’s original case. This appeal case contains an attachment with information about the original case. To support the appeal, the citizen provides documentation that the agent includes in the appeal case.

A board reviews the evidence in the appeal case to make a decision about the appeal. After this review, the board rejects the appeal. The agent then closes the appeal case.