Assigning Time to Incidents Using Time Tracker

Using the time tracker feature, users can assign their time to an incident. They can assign this time while working on the incident or after their work is complete.

If users want to use the time tracker feature to assign the time of other users to an incident, then administrators must configure the Incident Time Tracker view to accommodate these time assignments. For more information, see Configuring Time Entry Views.

Note: The time that you assign to an incident is automatically associated with the appropriate time sheet. The appropriate time sheet has a time period that includes the date for the time assignment record, has the same owner as the time assignment record, and does not have a status of Submitted. If such a time sheet does not exist, then it is automatically created.

This task is a step in Process of Managing Incident Time.

To assign time to an incident using time tracker

1. Navigate to the Incidents screen, then the Incident List view.

2. Drill down on the Incident Summary field of the incident record.

3. Navigate to the Incident Time Tracker view.

4. Create a new record, and complete the fields as appropriate.

   The following table describes some of the fields.

   Field	Description
   Staff	Displays your user ID. For other records in this view, this field might contain the user ID for another person who worked on the incident.
   Name	Displays the name of the user ID in the Staff field.
   Type	Select the type of time. Values include Court and Litigation.
   Date	Select the date for the time.
   Reported Hours	Type the total time in hours that was worked on the incident. This field displays the time difference between the start and stop time when you click the Start Timer and Stop Timer buttons.
   Billable	Select this check box if the time is billable to the incident.

5. To assign time to an incident while you are working on the incident, complete the following steps:

   1. When you begin the work, click Start Timer.

      The Start field is populated with the current time.

   2. When you complete the work, click Stop Timer.

      The Stop field is populated with the current time.

6. To assign time to an incident after your work is complete, enter the time in hours that you worked on the incident in the Reported Hours field.