Auditing Tax Cases

A citizen completed a tax return with zero outstanding tax due for the tax period, and filed the tax return. After assessing the tax return, a case worker creates an audit case for the tax filing. This audit case is based on the tax agency criteria and tax laws for the period. The case worker can access all of the tax case history records for the citizen (including citizen profile information, such as taxpayer identification number, social benefits identification, and tax accounts) and is well informed when she talks with the citizen about the case.