Creating Cases

A case processor is responsible for the paper applications that the case processing center receives. For each application, he checks to determine whether the applicant information is in Siebel Public Sector. If the applicant information is not in Siebel Public Sector, then he creates a new case record and associates the applicant with the case. He verifies that the contact details are the same as the details in the paper application. If the contact information is not in Siebel Public Sector, then he creates a new record for the applicant, capturing the details in Siebel Public Sector.