Deactivating Effective Dating Records

For the records that administrators set up as effective dating records, agents can select the effective date of the record deactivation. Also, records that are deactivated because of data received from an external application can have an effective date of the record deactivation. Deactivated records are not deleted from the Siebel Public Sector application, and you can view these records if you select Show All Records in the view menu. For more information about working with effective dating for records, see About Effective Dating for Field Values and Records.

Note: Do not deactivate an effective dating record by selecting an entry in the Link History dialog box and deleting the entry in that dialog box. Instead, follow the procedures in this topic. Delete an entry in the Link History dialog box only to purge record history.