Development of Case Tasks Using iHelp

Agencies might want to define business processes for case management using iHelp, which provides instructions using a step format, and includes embedded view navigation links. iHelp is a guidance tool that delivers real-time assistance as users navigate through Siebel Public Sector. In addition, iHelp can highlight important fields and buttons on the view associated with each step of the task to draw the user's attention to the controls to use to complete the task. These tasks are available from the Cases Home page and from anywhere in the Cases screen by clicking on the How Do I button in the toolbar. For more information about using iHelp, see Siebel Fundamentals.