Managing Arrivals

A visitor arrives at an airport from another country on an international flight. The visitor passes through immigration, where an immigration officer reviews the visitor’s documentation. The immigration officer searches for the visitor’s information in Siebel Public Sector using a variety of different identification methods including entering her passport number, swiping the passport's magnetic strip in a reader, and using a biometric device to compare the visitor’s fingerprint or other biometric to a database of biometric records.

The immigration officer verifies that the visitor has valid credentials (a passport or visa) for admission to the country and that the credentials match the visitor’s credentials in Siebel Public Sector. The immigration officer enters confirmation of admittance to the country in Siebel Public Sector, and collects additional information from the visitor, such as where she will stay during the visit. He can collect this information electronically or on a paper form to later enter the information in Siebel Public Sector. If a visitor does not have proper credentials or is flagged for security reasons, then the immigration officer directs the visitor to secondary screening area for additional questioning.