Reviewing Details for Benefits Determination

Benefit plans and associated benefits are automatically assigned to a case in Siebel Public Sector when an agent clicks the Eligibility button or Screening button in the Case form and when an agent uploads a benefits application that a citizen submits on a self-service Web site. To qualify for benefit plans, a household must meet the specific criteria that a social service agency defines.

This task is a step in Process of Managing Benefits for Cases.