Setting Up Proxies for Time Assignments

Proxies are users who are authorized to assign another user’s time to cases and incidents. Proxies are typically administrative assistants and paralegal employees. You can set up proxies only for yourself, not for other users.

This task is a step in Process of Managing Case Time.

To set up a proxy for your time assignment

1. Navigate to the Time Sheets screen, then the User Delegation view.

2. In the proxy list that appears after the Owner form, add a record, select the user record for the proxy, and click OK.