Updating Data

The agent assigned to the submitted application reviews the application and looks for matching contact records for that application. If she does not find a matching contact record for a contact in the application, then she creates a contact record for the citizen. She associates the submitted application with each contact record in the application. She then uploads the information in the application into Siebel Public Sector to distribute data in the application to appropriate data fields for the case and contacts.

If necessary, the agent interviews the citizen to obtain additional information. She can add additional details to the case record and associate scanned document files with the case record. She can also update the contact records to enter additional details about the citizen’s family.

After the application is complete, the agent checks the information in the application to make sure that none of this information is falsified, inaccurate, or invalid.