Viewing Cases by Status
You use predefined queries to view all of the cases for a given status. To create a new query or modify the existing predefined query for your organization or division, see Siebel Applications Administration Guide.
This task is a step in Roadmap for Managing Cases.
To view cases by status
Navigate to the Cases screen, then the Case List view.
From the Saved Queries drop-down list, select a predefined query.
For example, select Active Cases or All Closed Cases.