1. Self Service Administration Guide
  2. User Registration Initial Process Workflow

User Registration Initial Process Workflow

This workflow calls other workflows that complete the registration process for a customer. The following figure shows this workflow.

A customer calls this workflow by clicking the Create an account link or the Forgot Your Password? link in the Log In applet on the home page of the Siebel Self Service Web site.

The Registration Initial Process Workflow is described in the surrounding text.
Note: This workflow includes steps that apply to customer registration on Web sites other than the Siebel Self Service Web site, such as the partner portal Web site. Because this guide documents the functionality for Siebel Self Service, only the workflow steps that apply to the Siebel Self Service Web site are included in the workflow description.

Workflow Description

This workflow performs the following actions:

  1. User Registration Process OUI. This step calls the User Registration Process OUI workflow if the customer clicks the Create an account link in the Log In applet of the Siebel Self Service Web site. For more information, see User Registration Process OUI Workflow.

  2. PUB Citizen User Registration Process. This step calls the PUB Citizen User Registration Process workflow if the customer clicks the Create an account link in the Log In applet of the Siebel Public Sector Self Service Web site. For more information, see PUB Citizen User Registration Process Workflow.

  3. Check Declined. This step determines whether the customer’s registration is accepted or declined during the registration process. If the customer’s registration is accepted, then the workflow terminates.

  4. Forgot Password Process CX. This step calls the User Registration Forgot Password (CX eService) workflow if the customer clicks the Forgot Your Password? link in the Log In applet of the Siebel Self Service Web site. For more information, see PUB Citizen User Registration Forgot Password Process Workflow.

  5. PUB Citizen Forgot Password. This step calls the PUB Citizen User Registration Forgot Password Process workflow if the customer clicks the Forgot Your Password? link in the Log In applet of the Siebel Public Sector Self Service Web site. For more information, see User Registration Forgot Password (CX eService) Workflow.

  6. Navigate to Homepage. This step navigates to the home page of the Siebel Self Service Web site if the customer’s registration is declined during the registration process or if the customer’s password assignment is complete.