Activating Assignment Policies to Enable Dynamic Assignment

To enable dynamic assignment for an assignment object, activate the assignment policy for that object.

This task is a step in Process of Defining Assignment Rules.

To activate an assignment policy to enable dynamic assignment

1. Navigate to the Administration - Assignment screen, and then the Assignment Policies view.

2. In the Assignment Policies list, select the assignment policy that you want to activate.

3. In the Expiration field, click to either null the existing value or set the value to a later date.

   Workflow components process only active assignment policies that have not expired.

   Note: After activating an assignment policy, you must generate triggers again for the changes to take effect.