1. Assignment Manager Administration Guide
  2. Adding Scores Across Rules for Interactive Assignment

Adding Scores Across Rules for Interactive Assignment

If you set the AddScores component parameter to TRUE, then all requests sent to AsgnSrvr add scores for the candidates. However, when interactive assignment is used, the <Assign> menu method by default sets AddScores to FALSE, and subsequently passes AddScores = FALSE to the AsgnSrvr task. To override this behavior so that interactive assignment passes AddScores = TRUE for the assignment, you must add a user property to the respective business component on which interactive assignment is running.

Alternatively, for requests sent to AsgnSrvr using a script or the Server Request business service, you can pass AddScores = TRUE as an input parameter to the AsgnSrvr task.

To configure Assignment Manager to add scores across rules for interactive assignment

  1. Start Siebel Tools.

  2. Configure the Action business component to add scores across rules.

    1. In the Object Explorer, expand Business Component.

    2. In the Business Components list, select Action.

    3. Choose Tools, then Lock Project (or Alt+L), to lock the project.

    4. In the Object Explorer, click Business Component User Prop, and add a new record with the following information:

      • Name = AddScores

      • Value = TRUE

  3. Check in the changes to the server.

    For more information about checking in changes, see Using Siebel Tools.

  4. Deploy the changes to the Siebel runtime repository.

    For more information about redeploying the Siebel runtime repository, see Updating Your Siebel Assignment Manager Deployment with New Configurations.

  5. Make sure that all Siebel clients that create activity records have the new Siebel runtime repository by copying the newly deployed Siebel runtime repository to:

    • For the Siebel Server (for Siebel Web Clients), the objects\language directory, where language is the appropriate language code, such as ENU for U.S. English.

    • For Siebel Developer Web Clients, the objects\language directory, where language is the appropriate language code, such as ENU for U.S. English.

    Note: This step applies only to the Siebel Web Client or Developer Web Client.

This procedure allows control of AddScores = TRUE for interactive assignment based on the object being assigned.