Required When Available Assignment Criteria

With a required when available assignment criterion, the object or candidate must meet this criterion if the object or candidate has the attribute available. You can make a criterion required when available by selecting When Available from the picklist in the Required field.

For example, an assignment rule can have a required when available assignment criterion based on service request severity, with a Compare to Object comparison method and a criteria value of 1-Critical. In this case, if the object assigned has a service request severity of 1-Critical, then the object qualifies for the assignment rule. An object that has a lower service request severity value does not qualify for the assignment rule. However, an object without a service request severity value does qualify for the assignment rule, because the criteria value is NULL, or not available.

Note: If an assignment criterion uses a Compare Object to Person or a Compare Object to Organization comparison method, and has Required set to When Available, but the attribute value does not exist on a person or organization, this criterion fails. This behavior is different than when the Compare to Object comparison method is used, in which case the criterion would pass.