Summary of Assignment Manager Customization Tasks

The following table summarizes the Assignment Manager customization tasks and where you can find more information.

Task	For More Information, See …
Define assignment rules	Process of Defining Assignment Rules
Match attributes of an assignment object with attributes of candidates	About Assignment Skills, Expertise Codes, and Weighting Factors Process of Defining Criteria Values as Skills with Expertise Codes and Weighting Factors
Defining workload distribution rules to balance work among the candidates	How Siebel Assignment Manager Balances Workload Among Candidates Process of Defining Assignment Workload
Define how attributes are matched	Assignment Rule Administration
Define how assignment rules are matched using rule groups and rule sequencing	Creating Assignment Rule Groups Adding a Sequence Number to Assignment Rules
Define how candidates are assigned based on person and organization relationships using multitiered assignment	Configuring Assignment Objects for Multitiered Assignment
Create and configure your own entities	Assignment Rule Administration Basic Configuration for Siebel Assignment Manager Working with Dynamic Candidates Advanced Siebel Assignment Manager Configuration
Run Assignment Manager in different operating modes to process assignments	Running Siebel Assignment Manager
Running what-if analysis on possible assignments before making actual assignments	About Running Assignment Manager in Reporting Mode
Define which servers are used to run selected groups of rules	How Siebel Assignment Manager Uses Server Key Mappings to Load Rules to a Particular Siebel Server
Delegate the task of creating business logic through rules and criteria to others	Delegated Assignment
Check availability before assigning employees to objects	Availability-Based Assignment