Teams Versus Individual Candidates

A team represents a group of employees or positions. Assigning a team allows you to assign a group of individuals that possess various skills or job functions to a particular object.

In sales organizations, teams are typically assigned to objects. For example, you can assign a sales representative and a sales consultant to an opportunity. Alternately, you can assign a team of sales professionals (such as two district representatives, a regional manager, and a sales engineer) to work a single, large sales opportunity.

An individual represents a single employee or a position. Assigning individuals allows you to assign exclusive ownership to an individual who possesses a specific skill or expertise for a particular object.

In service organizations, individuals are typically assigned to objects. For example, you can assign a customer service representative with expertise in disk drives to all service requests that are marked for this area.

Assignment objects can be team-based, individual-based, or both. That is, the same assignment object can be team-based for employees and individual-based for organizations.

The following table shows which candidates can be assigned to some of the predefined assignment objects. This table also shows which assignment objects are restricted to a single assignee, and assignment objects that are capable of incorporating a team of assignees. S indicates the ability to allow only single owner assignments; M indicates the ability to allow multiple owners or team assignments.

Assignment Object	Employee Candidate	Position Candidate	Organization Candidate
Account	Not applicable	M	M
Activity	M	Not applicable	Not applicable
Campaign	Not applicable	M	M
Campaign Contact	Not applicable	S	S
Contact	Not applicable	M	M
Opportunity	Not applicable	M	M
Product Defect	S	Not applicable	Not applicable
Project	M	Not applicable	M
Project Team	M	Not applicable	Not applicable
Service Request	S	Not applicable	M
TM Account	Not applicable	M	Not applicable
TM Asset	Not applicable	M	Not applicable
TM Contact	Not applicable	M	Not applicable

Note: If you want to assign different candidates, such as assign accounts to employees or assign projects to positions, then you have to configure the assignment object using Siebel Tools. For more information about this, see Creating Assignment Objects.