Aligning the Timing of the Workflow Policy Monitor with Email Creation

This topic describes how to make sure the email that Siebel CRM includes in a list of opportunities meets the Workflow Policy conditions. If the Workflow Policy Action agent runs too fast, then Siebel CRM might insert an individual email each time the Workflow Policy conditions are met.

To align the timing of the Workflow Policy monitor with email creation

1. Restart the Workflow Policy Monitor agent.

2. Restart the Workflow Policy Action agent.

   Set the Sleep parameter on the Workflow Policy Action to at least 5 minutes.

   For more information about starting a server process, see Administering Workflow Policies.