Creating the Workflow Process

This task is a step in Defining a Workflow Process That Manages Research Activities for a Service Request.

In this topic you create the Workflow Process.

To create the Workflow Process

1. In the Process Designer, create a new Workflow Process with the values shown in the following table.

   Property	Value
   Process Name	SR Assigned-Auto Create Activities
   Business Object	Service Request
   Group	(Leave this field empty.)
   Workflow Mode	Service Flow
   Auto Persist	No
   Description	Automatically creates a research activity when SR ownership change is detected by using RTE

   For more information example, see Creating the Workflow Process.

2. Add the following steps and connectors until your Workflow Process resembles the flow illustrated in the following figure:

   1. A Start step

   2. A Create Research Activity step

   3. An End step

   4. The following Connectors:

      • An SR Owner Field Updated connector between step (a) and (b).

      • A connector between step (b) and (c).

   

   For more information, see Adding Workflow Process Steps and Diagramming a Workflow Process.