1. Business Process Framework: Workflow Guide
  2. Guidelines for Starting a Workflow Process from a Business Service

Guidelines for Starting a Workflow Process from a Business Service

If you configure Siebel CRM to start a Workflow Process from a business service, then it is recommended that you adhere the following guidelines:

  • If Siebel CRM uses a business service to start a Workflow Process, then it is not necessary for you to define parameters for the Server Request Broker (SRBroker). For example, if Siebel CRM uses the Workflow Process Manager (Server Request) business service.

  • If Siebel CRM calls the Siebel Server requests directly, then you must define parameters for the Server Request Broker.

  • Server Request Broker and Server Request Processor (SRProc) are required to run a business service that calls a server component.

  • To use Workflow Process Manager (Server Request), the Server Request Processor and Server Request Broker must be running.

For more information, see Siebel System Administration Guide. For more information on calling a business service, see Siebel Object Interfaces Reference.