Guidelines for Using Specialized Operators

It is recommended that you adhere to the guidelines described in the following table if you use specialized operators.

Comparison	Value	Explanation
IS ADDED	If you define a Workflow Policy component column in the Condition field, and if you define nothing in the Condition value, then use IS ADDED.	If an instance of the Workflow Policy component is added, then the Workflow Policy condition is met. For example, if you define the Workflow Policy component column for the service request in the Condition field, and if you use IS ADDED in the comparison, then the condition is met when Siebel CRM creates a new service request.
IS UPDATED	If you define a field in the Condition field, and if you define nothing in the Condition value, then use IS UPDATED. The condition is met when the field changes.	For example, if you define the status of a service request in the Condition field, and if you use IS UPDATED in the comparison, then the Workflow Policy condition is met when Siebel CRM changes the status of the service request. For more information, see Using IS UPDATED in the Conditions List.
IS DELETED	If you define a child Workflow Policy component in the Condition field, and if you define nothing in the Condition value, then use IS DELETED.	A child Workflow Policy component is a Workflow Policy component that Siebel CRM associates with a parent Workflow Policy component. For example, a parent Workflow Policy component might be Service Request. A child Workflow Policy component might be Service Request Activity. If you use IS DELETED in conjunction with another Workflow Policy condition, then the other condition must reference the parent Workflow Policy component. For more information, see Using IS DELETED in the Conditions List.

Comparison

Value

Explanation

IS ADDED

If you define a Workflow Policy component column in the Condition field, and if you define nothing in the Condition value, then use IS ADDED.

If an instance of the Workflow Policy component is added, then the Workflow Policy condition is met. For example, if you define the Workflow Policy component column for the service request in the Condition field, and if you use IS ADDED in the comparison, then the condition is met when Siebel CRM creates a new service request.

IS UPDATED

If you define a field in the Condition field, and if you define nothing in the Condition value, then use IS UPDATED. The condition is met when the field changes.

For example, if you define the status of a service request in the Condition field, and if you use IS UPDATED in the comparison, then the Workflow Policy condition is met when Siebel CRM changes the status of the service request. For more information, see Using IS UPDATED in the Conditions List.

IS DELETED

If you define a child Workflow Policy component in the Condition field, and if you define nothing in the Condition value, then use IS DELETED.

A child Workflow Policy component is a Workflow Policy component that Siebel CRM associates with a parent Workflow Policy component. For example, a parent Workflow Policy component might be Service Request. A child Workflow Policy component might be Service Request Activity.

If you use IS DELETED in conjunction with another Workflow Policy condition, then the other condition must reference the parent Workflow Policy component.

For more information, see Using IS DELETED in the Conditions List.