Identifying Objects That the Workflow Policy Monitors

This task is a step in Process of Planning a Workflow Policy.

You can create a plan that identifies the objects to monitor. For example, assume the service department must send an email to the contact for the service request if a user creates a service request that includes a severity level of critical. The following table describes the information to monitor in this example.

What to Monitor	Purpose of the Policy
Service request status Service request severity	Send an email to the contact of a service request if a user creates a service request, and if the severity level for this service request is critical.