Keeping Definitions for Workflow Monitor Agent Current

Workflow Monitor Agent and Workflow Action Agent read Workflow Policy configurations from the Siebel database. If you modify a Workflow Policy object, column, or program, then you must restart the Workflow Monitor Agent and Workflow Action Agent in the following situations:

• After modifying an object, column, or program in the Siebel Repository

• After using the Workflow Administration views in the Siebel client to modify a Workflow Action

If you do not restart Workflow Monitor Agent and Workflow Action Agent, then the modifications do not go into effect until Siebel CRM reloads the Workflow Policies, as defined in the Reload Policy parameter. Because the Reload Policy parameter is set to 600 seconds by default, in most situations 10 minutes elapses before the modifications go into effect if you do not perform a restart.

If you modify a Workflow Process, then it is not necessary to restart the Workflow Process Manager. For more information about checking in and checking out objects, see Using Siebel Tools.

To keep definitions for Workflow Monitor Agent current

1. Deliver the modifications done to a Workflow Policy object, column or program.

2. If necessary, restart Workflow Monitor Agent and Workflow Action Agent.

   For more information, see Stopping or Restarting a Component of the Workflow Monitor Agent.