Restrictions with Defining a Workflow Policy Action

This topic highlights the restrictions when defining a Workflow Policy action.

Calling a DLL or External Function

You can use a Workflow Process to call a DLL or external function, however, note the following:

• You cannot call a DLL or external function through a Workflow Policy action.

• You cannot call a business service from a Workflow Policy action.

Using an Insert Operation with a Workflow Policy Action

An insert operation in a Workflow Policy action cannot update the Primary Owner. For example, you cannot modify a Workflow Policy Program, such as Create SR Activity, to update Primary Activity Owner (OWNER_PER_ID) because Siebel CRM must also update the S_ACT_EMP intersection table. One Workflow Policy Program cannot update two tables in one database operation. To update OWNER_PER_ID, you must use a Workflow Process.