Setting the Use Action Agent Parameter

The following table describes when to set the Use Action Agent parameter to True or False.

When to Set Use Action Agent to False

When to Set Use Action Agent to True

In most situations, it is recommended that you start Workflow Monitor Agent with Use Action Agent set to False, which is the default setting. If Use Action Agent is False, then Workflow Monitor Agent monitors the situation and runs actions. Some possible actions that run include Workflow Processes, Workflow Policy programs, and email programs. If you start Workflow Action Agent to run actions when Use Action Agent is True, and if the action is running a Workflow Process, then Siebel CRM might encounter an access violation error and Workflow Action Agent might fail.

If Siebel CRM runs an action that includes email consolidation, then it is recommended that you set Use Action Agent to True. If you use email consolidation, and if Use Action Agent is True, then you must start Workflow Action Agent separately.