Configurations That Start a Workflow Process

The following table describes the configurations (Workflow Policy, Event, and Script) that start a Workflow Process, including the limitations for each configuration.

Configuration	Description	Limitations
Workflow Policy	Use a Workflow Policy if Siebel CRM must detect and react to data changes that occur outside of the Object Manager. For example, changes that occur in Siebel Remote or Siebel EIM.	A Workflow Policy includes the following limitations: Making changes requires database downtime Relatively complex to define
Event	Use an event in the following situations: You must configure a basic entry point for a Workflow Process or a simple custom action.	An event includes the following limitations: You cannot write script on the object event to reply directly to an event. Can be more difficult to send the event context to business logic. Only detects data changes that the Object Manager component makes.
Script	Use a script in the following situation: You want to perform some complex processing before deciding to invoke the Workflow Process.	Invoking a Workflow Process from a script includes the following limitation: Because a script in written in the Application Object Manager, it cannot respond directly to database layer events, such as Siebel Remote or EIM changing a record at the database level.

Configuration

Description

Limitations

Workflow Policy

Use a Workflow Policy if Siebel CRM must detect and react to data changes that occur outside of the Object Manager. For example, changes that occur in Siebel Remote or Siebel EIM.

A Workflow Policy includes the following limitations:

Making changes requires database downtime
Relatively complex to define

Event

Use an event in the following situations:

You must configure a basic entry point for a Workflow Process or a simple custom action.

An event includes the following limitations:

You cannot write script on the object event to reply directly to an event.
Can be more difficult to send the event context to business logic.
Only detects data changes that the Object Manager component makes.

Script

Use a script in the following situation:

You want to perform some complex processing before deciding to invoke the Workflow Process.

Invoking a Workflow Process from a script includes the following limitation:

Because a script in written in the Application Object Manager, it cannot respond directly to database layer events, such as Siebel Remote or EIM changing a record at the database level.