1. Business Process Framework: Workflow Guide
  2. Tracing a Workflow Policy

Tracing a Workflow Policy

When Siebel CRM starts a Workflow Policies server process, it creates a trace file for the following Siebel Server tasks:

  • Generate Triggers

  • Page Manager

  • Email Manager

  • Workflow Monitor Agent

  • Workflow Action Agent

You can view trace files for Workflow Policies and Siebel Server tasks and examine them for error messages and other information.

To view trace files

  1. To view trace files for Workflow Policies and Siebel Server tasks:

    • In the Siebel client, navigate to the Administration - Server Management screen, Tasks view, then the Log view.

      The Tasks list displays the status of the Siebel Server tasks as running or started.

  2. To view trace files on the Siebel Server, do one of the following:

    • Navigate to the following directory, and then choose the name for the Siebel Server. You can examine a file that lists the trace files for each server process:

      siebsrvr\log

    • Double-click the Trace File icon to access the trace file. You can view the trace file for application server tasks.

For more information about using trace files, see Siebel System Administration Guide.