CUT Receive Credit Alert Data Workflow

This workflow creates a credit alert record in a back-office application and sends it to Siebel Communications. Updates to credit alert information stored in the back-office application are communicated toSiebel Communications in the same way, allowing CSRs to see the latest information about externally generated alerts.

Workflow Description

This workflow performs the following actions:

1. Receive Credit Alert Update. This step uses the Receive method of the EAI MQSeries Server Transport business service.

2. Convert to Internal. This step uses the XML Document to Integration Hierarchy method of the EAI XML Converter business service.

3. Update Trouble Ticket. This step uses the Insert or Update method of the EAI Siebel Adapter business service.