1. Communications Guide
  2. CUT Send Trouble Ticket Data Workflow

CUT Send Trouble Ticket Data Workflow

This workflow sends to back-office applications the trouble ticket data that customers create through a Siebel Communications customer application or through a phone call to a CSR.

Note: Customers have different requirements, and only certain types of trouble tickets must be sent to back-office applications. Some trouble tickets can be managed entirely within Siebel Communications. The supporting integration process is designed for trouble tickets that are sent to the back office. During implementation of a workflow process, the trigger must be implemented in such a way that the workflow process is invoked only for trouble tickets that are sent to the back office.

Workflow Description

This workflow performs the following actions:

  1. Get Trouble Ticket Data. This step invokes the CUT Get Trouble Ticket Data subprocess. For more information, see CUT Get Trouble Ticket Data Workflow.

  2. Send Trouble Ticket Data. This step uses the EAI MQSeries Server Transport business service.