Closing Collections Actions in Siebel Communications

When a credit alert is created by the external Oracle Communications Billing and Revenue Management application, its substatus is set to Entered Collections (and the billing profile status of the associated account changes to yellow). When you close a collections action credit alert, Siebel Communications updates the Billing Profile Status field and notifies the external Oracle Communications Billing and Revenue Management application. For more information about closing a credit alert, see Closing a Credit Alert Manually in Siebel Communications (End User).

To close a collections action credit alert, follow this procedure.

This task is a step in Process of Managing Collections in Siebel Communications (End User).

To close a collections action

1. Navigate to the Credit Management screen, then the Credit Alert List view.

2. Query for credit alerts with the status of Open.

   The Credit Alerts list shows only those credit alerts that are associated with collection actions.

3. Select the credit alert that is associated with the collection action that you want to close.

4. Change the Status field to Closed, Rejected, or Cancelled, as applicable.

5. Click Sync Status.

Siebel Communications sends the closing actions to the external Oracle Communications Billing and Revenue Management application through the integration. When the account exits from collection in the external application, the external application sends a credit alert update with a substatus of Exited Collections and changes the associated billing profile status from the color yellow (or Entered Collections substatus) to the color green (or Exited Collections substatus).