Creating Adjustments for Unbilled Usage for Child Accounts

To create an adjustment for unbilled usage for a nonpaying (child) account, complete the steps of the following procedure.

To create an adjustment for unbilled usage for a child account

1. Navigate to the Account Summary view.

2. In the Installed Assets list, find the asset (for example, Mobile Service) associated with the child account for which you want to create an adjustment for unbilled usage.

3. In the Installed Assets list, drill down on the Billing Profile.

   Siebel Communications displays the Billing Profile screen, Balance Group view. The integration retrieves and displays the billing profile of the nonpaying account.

4. Click the Unbilled Usage tab and review the service charges.

5. Click the Item charges to review the currency and noncurrency event details.

6. Select the event representing the unbilled usage to be adjusted, and click Adjust.

   Siebel Communications displays the Invoice Adjustment view.

   • An invoice is created to track the adjustment. The invoice contains the Bill Number. (The external Oracle Communications Billing and Revenue Management application tracks unbilled events in the bill with a status of Open.)

   • A list item is created in the Billing Profile view’s Adjustments list. This list item likewise includes the Bill Number.

7. Click Submit to submit the adjustment to the billing application.

   The adjustment record becomes read-only, and its Status changes to Submitted. When the response message comes back from the external billing application, it updates the Status to either Posted (indicating that the adjustment succeeded) or Not Posted (indicating that the adjustment failed).