Finishing a Job

Siebel Field Service representatives finish work on a job by completing the following tasks:

• Verify that all tasks for the activity are complete. For more information, see Recording Task Completion for an Activity.

• Generate a service report for the activity and show it to the customer. For more information, see Generating Service Reports.

• Create an invoice for the activity. For more information, see Creating Invoices from Activities in Siebel Field Service.

• Capture the (contact) signature for the invoice. For more information, see Capturing Signatures for Invoices in Siebel Field Service.

• Record customer feedback to the service provided. For more information, see Capturing Signatures for Invoices in Siebel Field Service.

• Record the end time for the activity after you finish work on the job. For more information, see Modifying Time Tracker Information for an Activity.