Enabling Oracle Knowledge Management Integration for Service Requests for other Siebel Applications

You can enable Out of the Box Siebel Field Service Application for Oracle Knowledge Management Integration.

If you want to enable it for other Siebel Application, for example; Call Center, Sales, Public Sector etc, follow these steps:

1. Create Workspace in Siebel Web Tools.

2. Go to Application Object and query for Application where Oracle Knowledge Management Integration need to be enabled.

   Note: For Call Center application, it is Siebel Universal Agent, and for Siebel Sales it is Siebel Sales Enterprise.

3. Expand to Application User Property

4. Add Client Business Service User Property as mentioned in the table, for Business Service “KM Integration Service”.

   Application User Property	Value
   ClientBusinessService<N>	KM Integration Service

   Note: The value of N would depend on how many entries are added for “ClientBusinessService”.

5. Version the workspace, submit and deliver the workspace changes.

   These changes need to be done to all Siebel applications customer is using in their Siebel enterprise.

6. Set System Preference “Enable KM Service Integration” to Y.

7. Restart the Siebel Servers, you can now use the Knowledge Management Integration.