Associating Additional Information with Solutions

After you create a solution, you can associate additional information with the solution. This information includes service requests, change requests, solution categories, and other solutions that relate to the solution. Solution categories contain information relevant to a solution.

This task is a step in Process of Administering Solutions.

To associate additional information with a solution

1. Navigate to the Administration - Solution screen, then the Solutions view.

2. Drill down on the Name field for a selected solution.

3. To associate additional information with the solution record, complete the following steps:

   1. Click the Service Requests view tab, create a new service request record, and complete the fields as appropriate.

   2. Click the Change Requests view tab, create a new change request record, and complete the fields as appropriate.

   3. Click the Solution Categories view tab, create a new solution record, and complete the fields as appropriate.

   4. Click the Related Solutions view tab, create a new related solution record, and complete the fields as appropriate.