Canceling Appointments for Activities (End User)

To cancel an appointment, set the service region, and make sure the activity is not repeating and that the range indicated by the Planned Start and Planned End fields is not in the Glued period. If the Cancel Appt request is successful, then the fields for the activity do not change except for the Status field. This field is set to Cancelled.

The choice of sending the Cancel Appt request to the ABS or the Optimizer depends on the following conditions:

• If the times for the Planned Start and Planned End fields are earlier than the start time for the ABS horizon, then send a request to the Optimizer.

• If the time for the Planned Start field is earlier than the start time for the ABS horizon, and the time for Planned End field is later than the start time for the ABS horizon, then send a request to the Optimizer and the ABS.

• If the time in the Planned Start field is later than or the same as the start time for the ABS horizon, and the time for the Planned End field is earlier than the end time of the ABS horizon, then send a request to the ABS.

This topic contains the following related information:

• Canceling Appointments from the Activities screen

• Canceling Appointments from the Service Screen

This task is a step of Process of Managing Schedules Using Siebel Scheduler.