Conducting Customer Satisfaction Surveys
After you close a service request, you can record (in a customer satisfaction survey) customer responses to questions about the effectiveness of service. These responses determine a customer satisfaction score.
To conduct a customer satisfaction survey for a service request
Navigate to the Service screen, then the Service Request List view.
Drill down on the SR number (#) field for a selected service request, and click the Surveys view tab.
Create a new survey record, and complete the fields as appropriate.