Defining Schedules and Availability for Employees
The Schedule field in the Service Details view in the Employees view of the Administration - User screen and the exception records in the Employee Exception Hours view in the Employees view of the Administration - User screen determine employee schedules (available and unavailable hours). In the Schedules view of the Administration - Service screen, you set the definition of the schedules that appear in the Schedule field.
The ABS uses the service region schedule as a base, and then refines time slot choices by using the employee schedules. For more information, see Defining Schedule Hours.
The Optimizer uses only the employee schedules.
To define schedules and availability for employees, perform the following procedures:
This task is a step in Process of Administering Schedules Using Siebel Scheduler.