1. Field Service Guide
  2. Load Button

Load Button

The Load button for activities synchronizes data in the cache if there are manual changes to an activity. For more information, see Loading Activity Data for Service Regions.

The choice of sending the activity to the ABS or the Optimizer cache depends on the following conditions:

  • If the Planned Start field and Planned End field have values, then the choice of the ABS or Optimizer depends on matching these values to the dates for either the ABS or the Optimizer horizon.

  • If the Planned Start field and Planned End field do not have values, then the values for Earliest Start field and Earliest End field are used. If these values are in the Optimizer horizon, then the activity goes to the Optimizer cache.

  • If neither of these conditions succeeds, then an error message appears.