Shifts

An employee can have only 1 shift for each day. This shift can include rate types of regular time (RT), overtime (OT), and extended overtime (EOT). A shift must use rate types in the following order:

1. EOT

2. OT

3. RT

4. OT

5. EOT

A shift includes the work time of multiple employees. The first EOT and OT rate types apply to the employees in the prior shift who work overtime that extends into the current shift, and the last OT and EOT rate types apply to the employees in the current shift who work overtime.

You can omit any of these rate types from the definition of a shift, but the remaining types must be in this order. For example, if you omit EOT rate type, then the order for the remaining type is OT, RT, and then OT.

You configure the rates for overtime and extended overtime in the Standard OT % field and the Extended OT % field in the Cost List Line Items view in the Cost List view of the Administration - Pricing screen as a percentage increase over regular time. These fields are part of the cost list for a service region. The Optimizer uses this cost list to calculate overtime costs. You define cost lists in the Cost List view of the Administration - Pricing screen. For more information, see Siebel Pricing Administration Guide.

You set regular time in the Service Details view in the Employees view of the Administration - User screen.