Changing the Requirement That One Product Must Be Detailed

When you click the Submit button in either the Contact Call Detail and Account Call Detail views, the application verifies that at least one product has been recorded and detailed. The table in the topic Transaction Processing for Call Activities describes the specific actions that occur when clicking the Submit button in the views in which it appears.

This one-product-dropped requirement can be changed by the administrator in the Siebel runtime repository. The validation engine controls all the user properties related to the Submit and Sign button. When you click the Submit button in either the Contact Call Detail and Account Call Detail views, all sample records with quantity less than or equal to zero are deleted. All detail records with priority (if any), and all promotional items with quantity less than or equal to zero are also deleted.

Note: A call cannot be deleted after it has been submitted. This behavior is controlled by a specialized class and, for regulatory and data integrity reasons, cannot be configured to allow for deletion.