Process of Completing Call Activities

This example process represents the tasks that are carried out in the Scenario for Completing Call Activities. Your company might follow a different process according to its business requirements.

1. Recording Marketing Responses in Contact Calls. (Requires Siebel Pharma Campaigns.)

2. Recording and Submitting Contact Calls.

3. Recording a Contact Call for a Different Contact at the Time of Signature Capture.

4. Remaking Electronic Signatures. If you are using electronic signature capture and you discover after submitting a call that a professional signed the wrong receipt, you can re-create the receipt.