Authorizing a Credit Card Payment Manually

When the credit check of a credit card payment returns the Payment status Declined or Referred, the end user will need to assess the reason the payment has not been approved. If the end user determines that the payment is good, then he or she can manually authorize the payment. In such a case, the end user must obtain an authorization code verbally from the credit card company.

To manually authorize a credit card payment

1. Navigate to the order with which you want to work.

2. Click the Payments view tab and select the credit card payment line with the Payment Status of Declined or Referred.

3. In the Authorization Code field, enter the authorization code.

4. When you are prompted to confirm the change to the order, click Yes.

   Your Siebel Business Application accepts the new entry and the credit status on the line item is changed to Authorized. A note appears in the Payment History with the change request date and requestor. This manually entered code is used to validate the order approval with the bank during settlement processes.