Unified Messaging

This chapter describes the Unified Messaging framework used by Siebel Business Applications. It includes the following topics:

• About Unified Messaging

• Components of Unified Messaging

• Unified Messaging Service Business Service Methods

• Creating Message Types

• Configuring the Display of Messages

• Implementing Multilingual Substituted Text

• Implementing a Custom Message-Generation Engine

• About Working with Message Responses

• About Suppressing Duplicate Messages

• Suppressing Duplicate Messages

• Migrating Message Types Between Environments

• Tuning Performance of Unified Messaging

• Using Unified Messaging with the PSP Engine