Categories for Status Field Values
Status field values for records that contain benefit data are associated with the following categories:
Positive. The record will undergo further processing before it reaches the end of its life cycle (for example, an active benefits case or a pending benefit).
Negative. The record has reached the end of its life cycle (for example, a closed benefits case or a completed benefit).
Garbage. The record is currently inactive or was terminated before it reached the end of its life cycle (for example, an inactive benefits case or a cancelled benefit).
The categories of Status field values for records that contain benefit data are preconfigured in Siebel Public Sector. For each of these categories, the following table shows the Status field values for benefit data records. Benefit data records that are excluded from this table have no preconfigured categories of Status field values.
Some of the records in this table can have Status field values that do not appear in the table. These Status field values (except for the Submitted value for a benefits case record) do not affect the operation controls for the records, the button controls for the records, or the transition controls for Status field values.
Administrators can configure the information in this table by changing the Category Name field in the States view for each applicable state model in the State Models view of the Administration - Application screen. They can add new categories in the Categories view for each applicable state model in the State Models view of the Administration - Application screen.
| Record | Status Field Values of Positive Category | Status Field Values of Negative Category | Status Field Values of Garbage Category |
|---|---|---|---|
Benefits Case |
Active and Rejected |
Closed |
Inactive |
Benefit Plan |
Active, Pending, and Approved |
Completed and Archived |
Inactive |
Benefit |
In Progress, Pending, and Approved |
Completed |
Inactive and Cancelled |
Benefit Payment |
Pending, Approved, Rejected, Request Failed, and Submitted-Pending |
Processed and Paid |
Inactive and Cancelled |
Service Plan |
Active, Pending, and Approved |
Completed and Archived |
Inactive |