Configuring Incident Serialization in Siebel Tools

Perform the following procedure to allow serialization on the PUB HLS Incident business component.

Note: If you add new columns to a table (or make other such schema changes to the Siebel database), then make sure that such changes are reflected in the Siebel database. For more information, see Using Siebel Tools.

You must configure the incident table and business component.

To configure the incident table and business component

1. Log in to Siebel Tools or Web Tools as an administrator and create a new workspace.

2. Navigate to Object Explorer, then Table, and query for the S_INCIDENT table.

3. Create a new column record called SERIAL_NUM.

   To get the correct values for this new column, refer to the values in the SERIAL_NUM column of the S_CASE table.

4. Navigate to Object Explorer, then Business Component, and query for the PUB HLS Incident business component.

5. Navigate to Business Component, then Field, and create two new field records called Serial Number and Incident Number.

   To get the correct values for these two fields, refer to the values in the Serial Number field and the Case Num field of the HLS Case business component. In the Calculated Value column of the Incident Number field, enter RowIdToRowIdNum([Id]).

6. Navigate to Business Component, then Business Component User Prop, and add the following user property records.

   Name	Value
   SerializationAutoGenerate	Y
   SerializationBO	PUB HLS Incident
   SerializationBC	PUB HLS Incident
   SerializationChildBO	PUB HLS Incident
   SerializationChildAttBC	PUB Incident Attachment

   Note: If you add serialization on child business objects and components, then you might have to add additional fields. Use the serialization configuration for the HLS Case as a guide. For more information, see Viewing Serialization Configuration in Siebel Tools.

7. Deliver the changes to the Integration Branch.