1. Public Sector Guide
  2. PUB GOV Case Re-open (Self Service) Workflow

PUB GOV Case Re-open (Self Service) Workflow

This workflow reopens a case. The following image shows this workflow.

A user initiates this workflow by selecting Active in the Status field of a record in the Case List view.

PUB GOV Case Re-open (Self Service) Workflow. This image is described in surrounding text.

Workflow Description

This workflow performs the following actions:

  1. Status Closed? This step determines whether the case is closed. If the case is closed, then the workflow does nothing.

  2. Re-open Case. If the case is not closed, then this step opens the case again.

  3. Refresh BC. This step updates the business component for the case to indicate the case is now open. This step calls the Refresh Business Component method. For more information about this method, see Siebel Order Management Infrastructure Guide.