Updating and Matching Citizenship Identities

A citizen completes a form to inform the citizenship agency that her marital status and last name changed. When the agency receives the form, a citizenship clerk locates the citizen’s record and updates her last name and marital status. The clerk also maintains a record of the citizen’s prior marital status and last name in Siebel Public Sector.

While researching a citizenship case for another citizen, the clerk finds a previous contact record for the citizen when he applied for citizenship 20 years earlier. Although the two records have different citizenship, the clerk determines that the records are likely for the same person because both records have the same name, birth date, and other characteristics. The clerk selects the older record and links it with the new record for the citizen.