About Siebel Self Service for Communications, Media, and Energy

Siebel Self Service for Communications, Media, and Energy is a Web portal that allows your customers to perform the following tasks:

• Submit and track service requests.

• Track the status of orders.

• Manage products through their life cycle.

• Search a knowledge base for solutions to frequently asked questions and for other information.

• Troubleshoot problems using interactive guides.

• Locate your nearest retail or service location.

• Collaborate with service agents in real time by sharing Web pages, documents, and other desktop information.